) Exclude the StoreFront ports within the antivirus firewall.įor more information refer to the following links:Ĭommunication Ports Used by Citrix Technologies.) Disable the antivirus firewall and test the connection.Verify if antivirus firewall is installed on the StoreFront servers. From all StoreFront servers,įor more information refer to article Communication Ports Used by Citrix Technologies 9. Confirm communication between StoreFront server and the Domain Controller is not blocked, port 88 and port 389 are open. ) Verify if the Citrix Peer Resolution service is running.įor more information, refer to CTX235915 - Error: "Cannot Complete Your Request" Due to Stopped StoreFront Services 8.) Verify if the Citrix Credential Wallet Service is running.) Verify if the Citrix Default Domain Services Windows Service is running.Verify StoreFront Services are running on StoreFront Server. ) In Storefront server, if there is error in the Event Viewer for "An unexpected error occurred storing the credentials" (Event ID 8) or "An error occurred during authentication" (Event ID 3), run the following PowerShell command and then restart the Citrix Credential Wallet Service:Ĭd 'C:\Program Files\Citrix\Receiver StoreFront\Scripts' $certlist = | where For more information, please refer to CTX235909 - Error: "Cannot Complete Your Request" Due to Authentication Misconfiguration on StoreFront 7.) In Active Directory, confirm the User Logon Name matches the User Logon Name (pre-Windows 2000).Make sure user name and password is enabled. ) Open Citrix StoreFront management console > Stores > Manage Receiver for Web Sites.Make sure user name and password is enabled in Authentication Methods. ) Open Citrix StoreFront management console > Stores > Manage Authentication Methods. Verify the authentication is correctly configured on the StoreFront server. Make sure there is a binding for HTTPS over port 443 with a certificate that matches the StoreFront Base URL assigned to it.įor more information, please refer to CTX235908 - Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront 6.
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